How do Shared Inboxes for Triage Call Reports work?

Triage Call Reports sent from our documenting system, AFKAM, are accessed within Client Portal. Sometimes the recipient is a Shared Inbox or email distribution list such as "hr@company.com" or "claims@company.com." This article will explain how shared inboxes for Triage Call Reports work and how you can get help or get set up.

How it works

Once a call has been logged by one of our Triage nurses it will be sent out to emails on the Distribution List. There are two possible configurations for Distribution Lists: sending emails to Individual Inboxes or to a Shared Inbox.

In each case every user needs their own email and password to log in. For Individual Inboxes, the users will be listed in our documenting system as a Recipient. With a Shared Inbox only the shared email address is listed as a Recipient.

The Shared Inbox account itself can no longer be accessed. Instead all secure messaging, Triage Call Reports, or Call Recordings sent to that inbox will be accessible by all members.

How do I add Members to a Shared Inbox

Medcor doesn't know an email is a Shared Inbox until we are notified. If you need an email set up as a Shared Inbox or you need to add Members to a Shared Inbox you can email medcorcustomerservice@medcor.com with these details:

Shared Inbox email address (hr@company.com)

List of user's names (Joe Smith, Mary Jones)

List of user's email addresses (joe@company.com, mary@company.com)

Once we have that information we will add accounts for each user, make them a member of the Shared Inbox, and contact them directly with an access code they can use to activate. Once activated, users can open Triage Call Report links sent to the Shared Inbox by entering the Shared Inbox email, then entering their own individual email and password when prompted to log in.

How do I get support logging in?

If you need help logging in to your Client Portal account you can email support@medcor.com. If you are reaching out in regards to a Shared Inbox then please include that email address as well for reference.

How do I get support with Triage Call Reports

If you have questions about the content of Triage Call Reports, reports not received, your account, or the Triage process you can email medcorcustomerservice@medcor.com